Repair

Clear, Transparent Support for Parallel Imported Devices

At The Mobile Marvel, we are committed to providing our customers with honest, transparent information about the repair process for parallel imported devices.

Repair Services for Parallel Imported Devices

- Limited Repair Options: As we specialise in parallel imported products,
manufacturer-authorized repairs are often not available. This means repairs may not be
possible through official service centres.

Customer-Paid Repairs: If your device requires repair outside of warranty coverage, we are happy to assist by connecting you with reputable third-party repair services.
- All repair costs are the responsibility of the customer.
- Both outbound and return shipping fees must be covered by the customer.
- No Manufacturer Repair Access: Please note that, due to the nature of parallel imports, we cannot guarantee the availability of original manufacturer parts or services.

How We Support You
Assessment & Quotation: Upon request, we can help arrange an assessment of your device and provide a repair quotation from our trusted partners.
Shipping Instructions: You will be responsible for securely packaging your device and arranging both-way tracked shipping to and from the repair facility.
Transparent Communication: We will keep you informed at every step and ensure you
understand all costs before proceeding.

Important Notes

-We do not cover shipping or repair costs for out-of-warranty or non-warranty repairs.
- Repair outcomes may vary depending on parts availability and device condition.

Need Assistance?

If you would like to discuss repair options or request a service assessment, please contact our support team at cs@themobilemarvel.com or Whatsapp us on +852xxxxxxxxx.
We are here to help you navigate your options and ensure you receive honest, straightforward support.

The Mobile Marvel—committed to transparency and customer care.